- Home
- How it works
First, we build the brain. Then we put it to work.
It knows everything your business knows, and tells you what's slipping before you have to ask.
30 minutes. A straight answer on whether we can help.
Sources in, work out
BRAIN
What goes in the brain.
Your records, your inbox, texts and calls, and what your people know that isn't written down.
- Your job or practice software
- QuickBooks or Xero
- The inbox and shared files
- Business texts and call recordings: Quo, RingCentral, Twilio
- What your people know
Read-only to start, from your own account. We read your software directly where it allows, through its reports where it doesn't. Never personal phones.
Then it goes to work.
Push
The right info reaches the right person, before they ask.
It checks your records daily or weekly, your pick, and tells the right person what slipped.
Sample · 7:00 a.m. · to the office
4 jobs done, not invoiced. $3,180.
Job recordsQuickBooks
People stop asking.
Ask
Everything your business knows, one question away.
Anyone asks in plain words, by text, Slack, Teams or the web. Every answer shows its source.
- Owner"Which big customers haven't booked since spring?"
- Field"What did we find there last time?"
People stop hunting.
Act
Agents answer, chase, and close the loop. You approve.
Agents draft the follow-up, the reply or the form. A person approves before anything goes out.
People stop doing the busywork.
AI drafts. Your people decide.
How we start.
- We talk for 30 minutes.You tell us what your team chases every day.
- We build the brain on your records.Read-only, over screen-share. Your people check its first answers.
- Then we put it to work.One job at a time, each tied to a number.
You stay in charge.
Your process stays your process. Nothing changes in the field or at the front desk.
- A person approves before anything goes out.
- Every answer shows where it came from. Unsure gets flagged for a person.
- People only see what their job needs.
- Your data stays yours: single-tenant, US-hosted, encrypted, never used for training.
- You own what we build, and we hand it over whole if we part ways.
Questions about how it works.
Why build the brain first?
Every automation needs the right answer to work. When the brain is the source, follow-ups have the right numbers and drafts have the right history. When it isn't sure, it says so.
Can we skip straight to automations?
Sometimes, for one clear job. Most of the time the brain comes first, because it's what makes the automations right.
What happens if the brain gets something wrong?
Your people catch it, because every answer shows its source. Tell us and we fix it. Early on, your team checks its answers before anyone relies on them.
Who at Second Shift sees our data?
Only Mac, plus our machine learning engineer on a complex build, and only what setup or a fix needs. You can see what we connected and turn any of it off.
