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The work got done. The invoice never went out.
We build your company's brain. It knows everything your business knows, and tells you what's slipping before you have to ask.
For equipment service, repair, rental, facility, mechanical, scrap and environmental businesses.
AI drafts. Your people decide.
Push · Sample
7:00 a.m. · to billing
Ask
Not yet. Closed Oct 2. $1,860 on a $1,500 NTE, $360 over with no approved proposal.
Act
Waiting for your OK.
Sample. Your brain answers from your records.
Where the money slips.
Work closed, never billed.
The work order closes in one system. Nobody carries it to the invoice.
Sample · 7:00 a.m.
6 work orders closed, not invoiced. $9,740.
Work ordersQuickBooks
Repairs found, never quoted.
The tech finds it on teardown. The proposal never goes out.
Sample · Tuesday
4 repairs found this month, no proposal sent. $12,800.
Tech notesInspection reports
Warranty claims never filed.
Covered parts and labor get eaten because nobody filed.
Sample · Friday
3 warranty repairs, no claim filed. $2,940 in parts and labor.
Service historyMaker's portal
Find your business.
- Field service (commercial equipment)
- Maintenance and repair
- Equipment service and rental
- Facility services
- Mechanical and specialty contractors
- Scrap and recycling
- Environmental services
- Fire and life safety
Don't see yours? If your office types the same record into two systems every day, talk to us (opens cal.com in a new tab).
What the brain does for industrial services.
Push
The right info reaches the right person, before they ask.
Daily or weekly, billing gets the work closed in the field and not invoiced in the books.
Ask
Everything your business knows, one question away.
"What did we find on the Jaramillo Plastics compressor last spring?" Answered in seconds, with the source.
Act
Agents answer, chase, and close the loop. You approve.
Each day's tickets drafted into QuickBooks entries, odd weights and prices flagged. Your bookkeeper reviews and posts.
AI drafts. Your people decide.
You stay in charge.
You'll work with Mac Earle, over screen-share from Miami. Nothing changes in the field or the shop.
- A person approves before anything goes out.
- Every answer shows where it came from. Unsure gets flagged for a person.
- People only see what their job needs.
- Your data stays yours: single-tenant, US-hosted, encrypted, never used for training.
- You own what we build, and we hand it over whole if we part ways.
Questions industrial owners ask us.
My software already does this.
Your software runs one side well: the scale, the rental contract or the portal. It doesn't check the other side, like QuickBooks, the customer's portal or the tech's paper tag. The brain reads both and flags what fell between them.
Who at Second Shift sees our data?
Only Mac, plus our machine learning engineer on a complex build, and only what setup or a fix needs. You can see what we connected and turn any of it off.
