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People call about a case. Nobody calls them back.
The brain reads your intake calls, forms and inbox, and tells you, daily or weekly, which prospects never got a callback or signed letter.
AI drafts. Your people decide.
Push · Sample
Mon 7:00 a.m. · To you
6prospects, no callback in 24 hours
What's slipping.
Three leaks the brain watches for in a law firm, and the alert you'd get.
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Callers who never got a callback.
PushMon 7:00 a.m.Sample
4 after-hours voicemails about a new case have no return call or email. Oldest: Friday 6:40 p.m., a contract dispute.
Read from: Call recordingsVoicemailIntake
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Consults that never became a matter.
PushTue 7:00 a.m.Sample
11 consults since Sept 29 have no signed engagement letter. 4 got no email after the meeting. Oldest letter out: 16 days.
Read from: IntakeE-signSent mail
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Work done, never billed.
PushMon 7:00 a.m.Sample
$22,900 in unbilled time is more than 30 days old. 14 prebills sit unapproved. Oldest: Whitman estate, Aug 28.
Read from: Time entriesPrebillsInvoices
Samples. Yours come from your own records.
It tells you first.
Then it answers what you ask, and drafts the follow-up for your OK.
Push
The right info reaches the right person, before they ask.
SampleMorning brief to Rosa: Garcia hearing Thursday 9 a.m. St. Mary's records still out, requested Sept 12. Client last emailed Oct 6.
Ask
Everything your business knows, one question away.
SampleHow much is left in the Whitman retainer?
$1,240 in trust, with $3,900 unbilled. Source: Clio trust ledger.
Act Drafted. You approve.
Agents answer, chase, and close the loop. You approve.
SampleCallback notes and follow-up emails for the 6 quiet prospects, drafted from each call. Your intake team edits and sends.
What it will never do here: answer your phones, give legal advice, talk to a prospect or client, or move trust money on its own.
AI drafts. Your people decide.
You stay in charge.
- A person approves before anything goes out.
- Every answer shows its source. Anything unsure gets flagged for a person.
- Your data stays yours: single-tenant, US-hosted, encrypted, never used for training.
- You own what we build. If we part ways, we hand it over whole.
Works with what you run.
- Reads directly
- Clio (above EasyStart), Filevine, MyCase (Advanced plan), CASEpeer (Advanced plan), Lead Docket, Lawmatics.
- From your inbox
- E-sign receipts for engagement letters, records and bills from providers.
- Also reads
- Email (Gmail or Outlook, including your archive), shared files, spreadsheets, QuickBooks or Xero, and call recordings from RingCentral or Quo. Not personal phones.
Anything that emails a report or exports a spreadsheet works too. You connect each one, read-only to start, and can turn it off any time. Some software only opens its data on higher plans. We check yours on the first call.
Questions managing partners ask us.
My software already does this.
Clio or Filevine tracks time and trust well. It can't see the email a lawyer sent and never timed, or the consult that went quiet in the inbox. The brain reads across your case system, inbox and files, and shows you what fell between.
Will it talk to prospects or clients?
No. Your intake team and lawyers do. The brain reads the calls, forms and emails afterward, and flags the prospects with no callback or signed engagement letter.
Does it read our calls?
Only if you connect your business phone system, like RingCentral or Quo. It reads recordings and transcripts to find callers nobody followed up with. You choose which lines it reads, and recording rules in your state still apply.
Who at Second Shift sees our data?
Only Mac, plus our machine learning engineer on a complex build, and only what setup or a fix needs. Your data is single-tenant, US-hosted, encrypted, and never used for training. You can see what we connected and turn any of it off.
