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We snake the same line and never sell the fix.
The brain reads your jobs, estimates and inbox, and tells you, daily or weekly, which repeat drain calls never got a camera or sewer quote.
AI drafts. Your people decide.
Push · Sample
Mon 7:00 a.m. · To you
9 of 14never got a camera.
What's slipping.
Three leaks the brain watches for in a plumbing company, and the alert you'd get.
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Repeat drain calls with no sewer quote.
PushMon 7:00 a.m.Sample
31 homes needed 2+ main-line clears this year. 22 never got a camera. Only 3 got a sewer quote.
Read from: JobsInvoicesEstimates
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Water heater and repipe quotes nobody chased.
PushTue 7:00 a.m.Sample
16 water heater, tankless and repipe quotes have had no follow-up in 7+ days. $58,300 open. Oldest: Brooks, Sept 26.
Read from: EstimatesSent mailBusiness texts
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Old water heaters nobody offered to replace.
PushWed 7:00 a.m.Sample
212 customers have a tank we installed before 2016. None got a replacement quote this year. 38 are members.
Read from: InvoicesJobsMemberships
Samples. Yours come from your own records.
It tells you first.
Then it answers what you ask, and drafts the follow-up for your OK.
Push
The right info reaches the right person, before they ask.
SampleNight-before text to Luis: Brooks, 1962 house, cast iron main, cleared twice since May, no camera on file yet.
Ask
Everything your business knows, one question away.
SampleWhen did we put in the Lopez water heater?
March 2016. 50-gallon gas tank, 10 years old, no quote on file. Source: install invoice.
Act Drafted. You approve.
Agents answer, chase, and close the loop. You approve.
SampleFollow-ups on the 16 quiet water heater and repipe quotes, drafted from each estimate. Your office edits and sends.
What it will never do here: answer your phones, quote or text a customer on its own, book a job, or file a backflow report.
AI drafts. Your people decide.
You stay in charge.
- A person approves before anything goes out.
- Every answer shows its source. Anything unsure gets flagged for a person.
- Your data stays yours: single-tenant, US-hosted, encrypted, never used for training.
- You own what we build. If we part ways, we hand it over whole.
Works with what you run.
- Reads directly
- Housecall Pro (MAX plan), Service Fusion (Pro plan), Workiz (Ultimate plan).
- Reads its reports
- ServiceTitan (reads your ServiceTitan reports), Tokay WebTest (backflow test exports).
- From your inbox
- Backflow test reports and the maker's warranty registration emails.
- Also reads
- Email (Gmail or Outlook), shared files, spreadsheets, QuickBooks or Xero, and business texts and call recordings from Quo, RingCentral or Twilio. Not personal phones.
Anything that emails a report or exports a spreadsheet works too. You connect each one, read-only to start, and can turn it off any time. Some software only opens its data on higher plans. We check yours on the first call.
Questions plumbing owners ask us.
My software already does this.
Your field service software tracks jobs and estimates well. It doesn't read your inbox, QuickBooks or your business texts. The brain reads across them and tells you what fell between: the line you cleared twice, the quote nobody chased.
Will it answer our phones?
No. Your CSRs answer the phones. The brain reads the leads in your inbox and texts afterward, and flags the ones that never became a job.
Do my plumbers have to learn something new?
No. They keep the app they use. The brain reads what they already enter, and the night-before brief shows up by text.
Who at Second Shift sees our data?
Only Mac, plus our machine learning engineer on a complex build, and only what setup or a fix needs. Your data is single-tenant, US-hosted, encrypted, and never used for training. You can see what we connected and turn any of it off.
