- Home
- Industries
- Home services
The quote went out. Nobody called back.
We build your company's brain. It knows everything your business knows, and tells you what's slipping before you have to ask.
For HVAC, plumbing, electrical, fire and security, roofing, restoration and more.
AI drafts. Your people decide.
Push · Sample
Mon 7:00 a.m. · to the service manager
Ask
Expansion tank, sent 42 days ago. No follow-up yet.
Act
Waiting for your OK.
Sample. Your brain answers from your records.
Where the money slips.
Quotes nobody followed up.
Big quotes go out and sit. Nobody makes the second call.
Sample · Mon 7:00 a.m.
9 quotes over $2,000, no follow-up in 14 days. $41,600.
Job softwareSent email
Work done, not billed.
Jobs close in the field and never make it to an invoice.
Sample · 7:00 a.m.
4 jobs done, not invoiced. $3,180.
Job recordsQuickBooks
Plans and warranties that lapse.
Memberships run out. Installs never get registered.
Sample · 1st of the month
18 plans renew in 30 days. 6 installs not registered. $5,220 in renewals.
MembershipsMaker's portal
Pick your trade.
- HVAC
- Plumbing
- Electrical
- Fire and security
- Roofing
- Restoration
- Landscaping and tree care
- Pest control
- Cleaning
- Garage doors
- Pool service
- Water treatment
Don't see yours? If your team answers the same questions every day, talk to us (opens cal.com in a new tab).
What the brain does for home services.
Push
The right info reaches the right person, before they ask.
Monday at 7 a.m., your service manager gets every quote with no follow-up in 14 days, biggest first.
Ask
Everything your business knows, one question away.
A CSR asks, "Is the Novak furnace still covered?" and gets the warranty record before the customer hangs up.
Act
Agents answer, chase, and close the loop. You approve.
Yesterday's installs get drafted into warranty registrations. Your office checks each one and submits it.
AI drafts. Your people decide.
You stay in charge.
You'll work with Mac Earle, over screen-share from Miami. Your techs keep the app they use.
- A person approves before anything goes out.
- Every answer shows where it came from. Unsure gets flagged for a person.
- People only see what their job needs.
- Your data stays yours: single-tenant, US-hosted, encrypted, never used for training.
- You own what we build, and we hand it over whole if we part ways.
Questions home services owners ask us.
My software already does this.
Your field service software tracks jobs well. It doesn't read the maker's or carrier's emails, QuickBooks or the tech's texts. The brain reads across them and shows you where they disagree: the install never registered, the quote that went quiet.
Will it answer our phones?
No. Your people answer the phones. The brain answers your people, so a CSR can tell a customer what's covered while they're still on the line.
Who at Second Shift sees our data?
Only Mac, plus our machine learning engineer on a complex build, and only what setup or a fix needs. You can see what we connected and turn any of it off.
