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Techs find the repair on the PM. Nobody quotes it.
The brain reads your work orders, PM notes and quotes, and tells you, daily or weekly, which repairs your techs found and nobody quoted.
AI drafts. Your people decide.
Push · Sample
Mon 7:00 a.m. · To you
$22,900in found repairs with no quote.
What's slipping.
Three leaks the brain watches for in a commercial equipment service company, and the alert you'd get.
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Repairs found on PMs, never quoted.
PushMon 7:00 a.m.Sample
Luis noted 6 repairs on PM visits this month and quoted none. $5,840 by your past pricing. Oldest: Keane's Kitchen walk-in.
Read from: Work ordersPM notesQuotes
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PM visits we sold and never ran.
PushTue 7:00 a.m.Sample
18 contract PM visits due in September never got scheduled. Those 9 agreements bill $41,600 a year. 4 renew in December.
Read from: AgreementsScheduleWork orders
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Warranty labor we never claimed.
PushThu 7:00 a.m.Sample
11 warranty repairs from August have no claim filed. The maker's 45-day window closes on 4 this week. $3,280 in labor.
Read from: Work ordersWarranty emailsInvoices
Samples. Yours come from your own records.
It tells you first.
Then it answers what you ask, and drafts the follow-up for your OK.
Push
The right info reaches the right person, before they ask.
SampleNight-before text to Luis: Keane's Kitchen, Hoshizaki ice machine, last visit Aug 12, under warranty to May 2027, bring a water valve.
Ask
Everything your business knows, one question away.
SampleIs the Keane's Kitchen ice machine still under warranty?
Parts and labor to May 2027. Started up May 2024. Source: the maker's registration email.
Act Drafted. You approve.
Agents answer, chase, and close the loop. You approve.
SampleQuotes for Luis's 6 PM findings, drafted from his notes and photos at your past prices. Your service manager edits and sends.
What it will never do here: answer your phones, quote or text a customer on its own, file a warranty claim, or order parts.
AI drafts. Your people decide.
You stay in charge.
- A person approves before anything goes out.
- Every answer shows its source. Anything unsure gets flagged for a person.
- Your data stays yours: single-tenant, US-hosted, encrypted, never used for training.
- You own what we build. If we part ways, we hand it over whole.
Works with what you run.
- Reads directly
- ServiceChannel (your work orders, once Integration is on), Cat and other AEMP telematics feeds.
- Reads its reports
- FieldServio (custom reports and exports).
- From your inbox
- The maker's warranty confirmations and kickbacks, dispatch emails from other national portals.
- Also reads
- Email (Gmail or Outlook), shared files, spreadsheets, QuickBooks or Xero, and business texts and call recordings from Quo, RingCentral or Twilio. Not personal phones.
Anything that emails a report or exports a spreadsheet works too. You connect each one, read-only to start, and can turn it off any time. Some software only opens its data on higher plans. We check yours on the first call.
Questions equipment service owners ask us.
My software already does this.
Your service software tracks work orders and agreements well. It doesn't read your inbox, QuickBooks or the maker's warranty emails. The brain reads across them and tells you what fell between: the finding nobody quoted, the claim nobody filed.
Will it answer our phones?
No. Your dispatchers answer the phones. The brain gives them the unit's history and warranty status while the customer is on the line.
Do my techs have to learn something new?
No. They keep the app they use. The brain reads the notes and photos they already enter, and the night-before brief shows up by text.
Who at Second Shift sees our data?
Only Mac, plus our machine learning engineer on a complex build, and only what setup or a fix needs. Your data is single-tenant, US-hosted, encrypted, and never used for training. You can see what we connected and turn any of it off.
