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The crew did the extra work. Nobody billed it.
The brain reads your work orders, portal emails, supervisor texts and invoices, and tells you which extra work never got billed.
AI drafts. Your people decide.
Push · Sample
Mon 7:00 a.m. · To you
$7,460unbilled. Oldest: Sept 12.
What's slipping.
Three leaks the brain watches for at a facility services company, and the alert you'd get.
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Extra work done, never billed.
PushMon 7:00 a.m.Sample
Rosa's crews did 4 extra jobs at Building C this month: a carpet extraction and 3 event cleanups. $2,180, none invoiced.
Read from: Supervisor textsClient emailInvoices
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Portal work orders checked in late.
PushWed 7:00 a.m.Sample
8 ServiceChannel work orders checked in past the arrival window this month. 5 were at one retail client's stores.
Read from: ServiceChannelDispatch emailsSchedule
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Finished work orders, no invoice.
PushFri 7:00 a.m.Sample
14 completed portal work orders have no invoice. 3 hit the 90-day cutoff next week. $11,920 at risk.
Read from: ServiceChannelWork ordersQuickBooks
Samples. Yours come from your own records.
It tells you first.
Then it answers what you ask, and drafts the follow-up for your OK.
Push
The right info reaches the right person, before they ask.
Sample9 p.m. text to Ana before her first night at Building C: the scope, the lobby floor routine, and last month's two complaints.
Ask
Everything your business knows, one question away.
SampleWhen did we last strip and wax the Building C lobby, and did we bill it?
Aug 14, on invoice 4412, $1,350. Source: QuickBooks.
Act Drafted. You approve.
Agents answer, chase, and close the loop. You approve.
SampleItemized proposals for 3 out-of-scope requests, drafted from Rosa's photos and notes at your past prices. Your account manager approves and submits.
What it will never do here: submit a portal invoice or proposal, check a tech in, change a schedule, or reply to a client on its own.
AI drafts. Your people decide.
You stay in charge.
- A person approves before anything goes out.
- Every answer shows its source. Anything unsure gets flagged for a person.
- Your data stays yours: single-tenant, US-hosted, encrypted, never used for training.
- You own what we build. If we part ways, we hand it over whole.
Works with what you run.
- Reads directly
- ServiceChannel (your work orders, once Integration is on).
- From your inbox
- Corrigo and FMPilot dispatch emails, client requests and complaints.
- Also reads
- Email (Gmail or Outlook), shared files, spreadsheets, QuickBooks or Xero, and business texts and call recordings from Quo, RingCentral or Twilio. Not personal phones.
Anything that emails a report or exports a spreadsheet works too. You connect each one, read-only to start, and can turn it off any time. Some software only opens its data on higher plans. We check yours on the first call.
Questions facility services owners ask us.
My software already does this.
Your cleaning or work order software tracks schedules and inspections well. It doesn't read client emails, supervisor texts or QuickBooks. The brain reads across them and tells you what fell between: the extra job nobody billed, the work order near the cutoff.
Will it check in our techs or submit invoices?
No. Your techs check in, and your people submit every invoice and proposal. The brain flags what's late and drafts the paperwork for a person to approve.
Do my cleaners have to learn something new?
No. They keep the apps and texts they use now. The brain reads what supervisors already send, and new cleaners get their site notes by text.
Who at Second Shift sees our data?
Only Mac, plus our machine learning engineer on a complex build, and only what setup or a fix needs. Your data is single-tenant, US-hosted, encrypted, and never used for training. You can see what we connected and turn any of it off.
