We quote the system, then nobody calls them back.
The brain reads your estimates, inbox and texts, and tells you, daily or weekly, which replacement quotes went quiet.
AI drafts. Your people decide.
Push · Sample
Mon 7:00 a.m. · To you
$214,600open
What's slipping.
Three leaks the brain watches for in an HVAC company, and the alert you'd get.
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Replacement quotes nobody called back.
PushMon 7:00 a.m.Sample
Mike has 11 replacement quotes past 7 days with no call, text or email. $96,400 open. Oldest: Hensley, Sept 30.
Read from: EstimatesSent mailBusiness texts
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Members with no fall tune-up booked.
PushWed 7:00 a.m.Sample
41 memberships expire before Dec 1 with no tune-up booked. Those customers spent $38,400 with you last year.
Read from: MembershipsJobsQuickBooks
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Service requests that never became a job.
PushMon 7:00 a.m.Sample
6 service requests from the last 48 hours have no job booked. Oldest: Tuesday, furnace won't ignite.
Read from: InboxBusiness textsJobs
Samples. Yours come from your own records.
It tells you first.
Then it answers what you ask, and drafts the follow-up for your OK.
Push
The right info reaches the right person, before they ask.
SampleNight-before text to your tech: Delgado, 2021 3-ton AC, member, open $9,800 estimate, capacitor flagged in spring.
Ask
Everything your business knows, one question away.
SampleIs the Sullivan system covered, or billable?
Parts covered to 2031. Labor billable at the member rate. Source: the maker's registration email.
Act Drafted. You approve.
Agents answer, chase, and close the loop. You approve.
SampleDay 3, 7 and 30 follow-ups on Mike's 11 open quotes, drafted for him to edit and send.
What it will never do here: answer your phones, book a job, file a warranty claim, or text a homeowner on its own.
AI drafts. Your people decide.
You stay in charge.
- A person approves before anything goes out.
- Every answer shows its source. Anything unsure gets flagged for a person.
- Your data stays yours: single-tenant, US-hosted, encrypted, never used for training.
- You own what we build. If we part ways, we hand it over whole.
Works with what you run.
- Reads directly
- Housecall Pro (MAX plan), Service Fusion (Pro plan), CompanyCam (Pro plan and up).
- Reads its reports
- ServiceTitan (reads your ServiceTitan reports).
- From your inbox
- The maker's warranty registration emails.
- Also reads
- Email (Gmail or Outlook), shared files, spreadsheets, QuickBooks or Xero, and business texts and call recordings from Quo, RingCentral or Twilio. Not personal phones.
Anything that emails a report or exports a spreadsheet works too. You connect each one, read-only to start, and can turn it off any time. Some software only opens its data on higher plans. We check yours on the first call.
Questions HVAC owners ask us.
My software already does this.
Your field service software tracks jobs and memberships well. It doesn't read your inbox, QuickBooks or your business texts. The brain reads across them and shows you where they disagree: the quote that went quiet, the member with no visit booked.
Will it answer our phones?
No. Your CSRs answer the phones. The brain answers your CSRs, so they can tell a member what's covered while she's on the line.
Do my techs have to learn something new?
No. They keep the app they use. The brain reads what they already enter, and the night-before brief shows up by text.
Who at Second Shift sees our data?
Only Mac, plus our machine learning engineer on a complex build, and only what setup or a fix needs. Your data is single-tenant, US-hosted, encrypted, and never used for training. You can see what we connected and turn any of it off.
