- Home
- Industries
- Home services
- Restoration
Carriers sit on our invoices for months.
The brain reads your Xactimate exports, QuickBooks and carrier emails, and tells you, daily or weekly, which claims are stuck and why.
AI drafts. Your people decide.
Push · Sample
Mon 7:00 a.m. · To you
$286,400past 60 days
What's slipping.
Three leaks the brain watches for in a restoration company, and the alert you'd get.
-
Claims past 60 days with nobody chasing.
PushMon 7:00 a.m.Sample
19 carrier invoices are past 60 days with no follow-up since August. $171,300 open. Oldest: Hansen, 94 days.
Read from: QuickBooksCarrier emailsXactimate exports
-
Equipment days your drying logs can't prove.
PushTue 7:00 a.m.Sample
8 water jobs bill more equipment days than the drying log shows. $7,900 a desk review will cut first.
Read from: Drying logsXactimate exportsJob files
-
Water jobs that never became the rebuild.
PushWed 7:00 a.m.Sample
14 dry-outs closed in September have no rebuild estimate. 5 had cabinets torn out. Oldest: Ortiz, Sept 4.
Read from: JobsXactimate exportsSent mail
Samples. Yours come from your own records.
It tells you first.
Then it answers what you ask, and drafts the follow-up for your OK.
Push
The right info reaches the right person, before they ask.
SampleNight-before text to Marco: Ortiz, Cat 2 loss, day 3 of dry, 4 air movers and 2 LGR dehus, log readings before pickup.
Ask
Everything your business knows, one question away.
SampleWhat's the carrier still waiting on for Hansen?
The final drying log and a signed certificate of completion. Asked Sept 12. Source: adjuster email.
Act Drafted. You approve.
Agents answer, chase, and close the loop. You approve.
SampleReplies to the adjusters on the 19 stuck invoices, each with the missing log or photos attached. Jen edits and sends.
What it will never do here: answer your phones, talk to an adjuster, submit an estimate or supplement, or text a homeowner on its own.
AI drafts. Your people decide.
You stay in charge.
- A person approves before anything goes out.
- Every answer shows its source. Anything unsure gets flagged for a person.
- Your data stays yours: single-tenant, US-hosted, encrypted, never used for training.
- You own what we build. If we part ways, we hand it over whole.
Works with what you run.
- Reads directly
- CompanyCam (Pro plan and up).
- Reads its reports
- Xactimate (ESX, Excel and PDF exports).
- From your inbox
- Adjuster, carrier and TPA emails.
- Also reads
- Email (Gmail or Outlook), shared files, spreadsheets, QuickBooks or Xero, and business texts and call recordings from Quo, RingCentral or Twilio. Not personal phones.
Anything that emails a report or exports a spreadsheet works too. You connect each one, read-only to start, and can turn it off any time. Some software only opens its data on higher plans. We check yours on the first call.
Questions restoration owners ask us.
My software already does this.
Your job software tracks the claim and your drying app tracks the dry. Neither reads QuickBooks, the adjuster's emails or your business texts. The brain reads across them and tells you what fell between: the invoice nobody chased, the dry-out with no rebuild estimate.
Will it answer our phones?
No. Your people answer the phones and talk to adjusters. The brain reads the carrier emails and texts afterward, and flags the claims that went quiet.
Do my techs have to learn something new?
No. They keep the drying and photo apps they use. The brain reads what they already enter, and the night-before brief shows up by text.
Who at Second Shift sees our data?
Only Mac, plus our machine learning engineer on a complex build, and only what setup or a fix needs. Your data is single-tenant, US-hosted, encrypted, and never used for training. You can see what we connected and turn any of it off.
